Clear communication plays an integral role in ensuring a safe shopping environment.
Any queries related to your order, shipping details, refunds, or product specifications will be answered by our customer care team. Each inquiry is addressed personally to give you correct and thorough information throughout the process.
Our response time frame is 24 hours.
Contact information for our business is provided below and is uniform on our website, at checkout, and in customer interactions:

Business Information


Store Name: Faylori
Email: info@faylori.com

Support Hours:
Monday - Friday, 9:00 AM-6:00 PM
Saturday - Sunday, 11:00 AM-4:00 PM

Our team typically replies within 24 hours on business days.

Business Address: 132 Wai Yip St, Kwun Tong, Hong Kong
Instagram: @faylori_store