Refund policy

Return And Refund Policy

We want you to feel confident with every purchase at Faylori. If something isn’t right, you have a simple and transparent way to return your order.

Return Window

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in their original condition, and returned with all original packaging.

How To Request A Return

• Contact our support team with your order number and reason for return.
• Once approved, you will receive return instructions.
• Please follow the provided steps to ensure your return is processed correctly.

Refund Process

• Refunds are issued to the original payment method.
• After we receive and inspect your return, refunds are processed within 7-10 business days.
• Your bank or payment provider may require additional time to complete the transaction.

Order Cancellation

• Orders can be canceled within 2 hours of placement.
• After this period, the order may already be processed and cannot be canceled.

Non-Returnable Situations

• Items that show signs of use or damage not caused during delivery.
• Returns sent without prior approval.

Important Notes

• Customers are responsible for return shipping unless the item is defective or incorrect.
• If you receive a damaged or wrong item, please contact us immediately with photo evidence for a quick resolution.

If you have any questions, our support team is here to assist you and ensure a smooth experience.