Frequently asked questions
DO YOU PROVIDE ORDER TRACKING?
After your order has been shipped, you will get an email to let you know, and this will also include a tracking number so that you can follow the delivery.
When Will I Receive My Refund?
Refunds are processed within 7-10 business days after we receive and inspect your return. Additional time may be required by your payment provider.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
Please contact us as soon as possible, providing your order number and clear photos of the item. We will then review your request and provide a suitable solution.
What is the return policy?
You can request a return within 14 days of delivery. Items must be unused, in original condition, and returned with all packaging.
Can I Cancel My Order?
Orders can be canceled within 2 hours of placement. After this time, processing may already begin and cancellation may not be possible.
How Long Does Delivery Take?
Orders are processed within 1-3 business days. Delivery usually takes 5-7 business days after processing.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
You can request changes to your order within two hours of placing it. After this time, your order may have been processed and cannot be modified.
How much does shipping cost?
Shipping is free on all orders within the United States.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay and Google Pay.
IS MY PAYMENT INFORMATION SECURE?
Yes, all payments are processed through secure, encrypted systems. Your payment information is handled safely and is never stored on our servers.